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General conditions

General Conditions

GENERAL TERMS

BOOKING CANCELLATION BY THE GUEST
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.

There will be no refund if the guest voluntarily decides to stop using the services included in the holiday accommodation before the end of his/her stay.

CHANGES BY THE COMPANY
In case the accommodation cannot be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION
EU Regulation 2016/679
All personal data that Welcome at Home Ltd may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR. For complete details please refer to our Privacy Notice.