We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Please contact Manuel Detogni, Managing Director of Welcome Home, on email@example.com or at the office address.
What will happen next?
As an ARLA Propertymark Protected Agent and members of the Property Ombudsman (TPO), we aim to provide the highest standard of service to all landlords and tenants, in line with their codes of practice. One of the requirements of our membership of ARLA Propertymark and the TPO is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP – T: 01722 333 306 / W: tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Click here for more – https://www.tpos.co.uk/mem-compliance/complaint-handling-toolkit